Terms of Service

1. Acceptance and authority

By accessing this website, submitting an inquiry, accepting a proposal, or using Meluro services, you agree to these Terms. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the website or services.

2. Services and project documents

Project scope, deliverables, timing, fees, and any specific warranty will be described in a proposal, statement of work, order, or similar project document. If a project document conflicts with these Terms, the project document controls for that project. Estimates and target dates are good-faith projections, not guarantees, unless expressly stated otherwise in writing.

3. Your responsibilities

You agree to provide timely access, decisions, materials, credentials, data, and feedback reasonably needed for the work. You are responsible for:

• the accuracy, legality, security, and completeness of materials and instructions you provide;
• obtaining rights and permissions for content, data, software, accounts, and systems you ask Meluro to use;
• maintaining appropriate backups and reviewing deliverables before production use; and
• using deliverables lawfully and following applicable third-party terms.

Customer delays, changed requirements, or unavailable dependencies may extend schedules and change fees.

4. Fees, payment, and changes

You will pay the fees, deposits, expenses, and taxes stated in the applicable project document. Unless that document says otherwise, invoices are due upon receipt, deposits and completed work are nonrefundable, and overdue amounts may accrue interest at 1.5% per month or the highest lawful rate, whichever is lower. Meluro may pause work or withhold delivery for overdue amounts. Work outside the agreed scope requires written approval and may change price or timing.

5. Ownership and licenses

Each party keeps ownership of materials it owned before the engagement. Meluro retains its tools, templates, methods, reusable code, know-how, processes, generic components, and improvements. After full payment, you receive only the ownership or license rights expressly granted in the applicable project document. Third-party and open-source materials remain subject to their own licenses. Unless you opt out in writing, Meluro may identify you as a customer and display non-confidential work in its portfolio.

6. Acceptable use

You may not use the website, services, or deliverables to violate law or third-party rights; introduce malicious code; gain unauthorized access; interfere with systems; misrepresent identity or authority; or direct Meluro to create, process, or deploy unlawful, infringing, deceptive, or harmful material. Meluro may refuse or suspend work it reasonably believes creates legal, security, safety, or reputational risk.

7. Confidentiality and security

Each party will use reasonable care to protect non-public information received from the other and will use it only for the engagement. This obligation does not cover information already known without restriction, independently developed, lawfully received from another source, or publicly available through no breach. No system is perfectly secure, and Meluro does not guarantee that transmissions, hosting, integrations, or third-party platforms will be free from unauthorized access or interruption.

8. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, SERVICES, ADVICE, AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MELURO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. MELURO DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, PARTICULAR BUSINESS RESULTS, OR THAT EVERY SECURITY THREAT, DEFECT, OR COMPATIBILITY ISSUE WILL BE IDENTIFIED. ANY EXPRESS WARRANTY MUST APPEAR IN A SIGNED PROJECT DOCUMENT.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MELURO AND ITS OWNERS, PERSONNEL, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. MELURO'S TOTAL AGGREGATE LIABILITY ARISING FROM THE WEBSITE, SERVICES, OR ANY PROJECT WILL NOT EXCEED THE AMOUNT YOU PAID MELURO FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT, OR $100 IF YOU PAID NOTHING. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND TO THE EXTENT A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10. Your indemnification obligation

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Meluro and its owners, personnel, contractors, and affiliates from and against third-party claims, demands, actions, investigations, losses, liabilities, judgments, settlements, penalties, damages, costs, and reasonable attorneys' fees arising out of or related to: your materials, data, instructions, products, or services; your use or misuse of the website, services, or deliverables; your violation of law, third-party rights, or these Terms; or acts and omissions by anyone using accounts, credentials, or systems you control. Meluro may control the defense with counsel of its choice, and you may not settle a claim in a way that admits fault by or imposes obligations on Meluro without Meluro's written consent. This section does not require indemnification to the extent a final judgment determines that a claim resulted solely from Meluro's willful misconduct or gross negligence.

11. Suspension and termination

Meluro may suspend or terminate access or work immediately for nonpayment, unlawful or unsafe instructions, security risk, abuse, breach of these Terms, or conduct likely to harm Meluro or others. You may end a project by written notice, but you remain responsible for work performed, non-cancellable commitments, expenses, and applicable termination charges. Provisions that by their nature should survive termination will survive, including payment, ownership, disclaimers, liability limits, indemnification, and dispute terms.

12. Governing law and disputes

These Terms are governed by Alabama law, without regard to conflict-of-law rules. Any dispute must be brought exclusively in the state or federal courts located in Madison County, Alabama, and each party consents to personal jurisdiction and venue there. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES TRIAL BY JURY. A claim must be filed within one year after it arose unless applicable law requires a longer period.

13. General terms

Meluro is an independent contractor. These Terms do not create employment, partnership, agency, fiduciary, or joint-venture relationships. You may not assign these Terms without Meluro's written consent; Meluro may assign them in connection with a reorganization, sale, or transfer of its business or assets. Meluro is not responsible for delay caused by events outside its reasonable control. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in effect. Failure to enforce a provision is not a waiver.

14. Changes and contact

Meluro may update these Terms by posting a revised version and effective date. Continued use after the effective date means you accept the revised Terms. Questions or legal notices may be sent to build@meluro.com.